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(We recommend to all our clients, to seek legal advice, before signing or agreeing to any contracts)
Terms and Conditions
This website is the property of 99home Limited of Sutton Business Park Restmor Way Wallington SM6 7AH registered number 10469887. By using this website, you agree that you consent to and are bound by the following terms and conditions:
What's in these terms:
These terms tell you the rules for using our website www.99Home.co.uk
www.99home.co.uk is a site operated by 99Home Limited
We are registered in England and Wales under company number 10469887.
We have our registered office at Sutton Business Park Restmor Way Wallington SM6 7AH.
Our VAT number is 263 3023 36.
We are a member of The Property Ombudsman and our TPO Membership Number is D14309
The ICO. our registration number is A8225166.
To contact us, please email us at info@99home.co.uk or call 0203 5000 999
By using our site, you confirm that you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms, you must not use our (99home.co.uk) site.
These terms of use refer to the following additional terms, which also apply to your use of our site:
Our Privacy Policy, which sets out (A) The terms on which we process any personal data we collect from you, or that you provide to us. (B) By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
Our Cookie Policy sets out information about the cookies on our site.
Our Refund Policy sets out information about the refund policy of 99home.
Landlords & Sellers must follow trading standards Material Information
AML(Money Laundering Regulations 2007) policy will apply.
It is a legal obligation to perform due diligence on every client by law to carry out anti-money laundering checks on all clients. It is our responsibility to ensure checks are carried out properly and correctly and for ongoing monitoring to make sure the money is coming from legal sources. We have partnered with AMLTeam.co.uk (trading name of A7Z Ltd) to carry out these checks on our behalf. AMLTeam.co.uk will contact you within 24 to 48 hours of accepting an offer to complete the initial checks. There is a nominal charge of £20 per buyer, payable directly to AMLTeam. Please note, we are unable to issue a memorandum of sale until the checks are complete.
If you sell or rent your property through our site or by phone or by email, our Selling Terms and/or our Letting Terms will apply.
It is important that you read the documents listed above and only use our site if you understand and agree to be bound by them.
Upon the submission of payment for the property, any subsequent request to alter the property's address shall be deemed a violation of this agreement, rendering the payment non-refundable
The copyright and all other intellectual property rights in the 99home.co.uk website including all text, graphics, photos, code, files, and links belong to 99home limited, and the 99home Limited website may not be reproduced, transmitted, or stored in whole or in part without 99home Limited's prior written consent. However, you may print out, save or download individual selections for your own personal, private and non-commercial use.
We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.
These terms were most recently updated on Jan 18 '2024
We may update our site from time to time and may change the content at any time to reflect changes to our services, our users' needs, and our business priorities.
However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.
We do upgrade our systems/website from time to time for enhancement of better user interface & functionality and we might not send notifications every time the systems are being upgraded. We will only send notifications if there are any major upgrades taking place that may affect/restrict you from using our website.
We also record all the calls for Training, Quality, and Legal purpose and we hold the record for them.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, discontinue or restrict the availability of all or any part of our site for business, maintenance, and any other operational reasons. We shall not be liable to you or to any third party for any such modification, suspension or discontinuance of our site. Maybe, we will try to give you reasonable notice of any suspension or withdrawal.
You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions and that they comply with them. Where, at our discretion, we find that you have breached our Acceptable Use Policy we may take such action as we deem appropriate, including, without limitation, immediate, temporary, or permanent withdrawal of your right to use our site. We exclude liability for actions taken in response to breaches of the Acceptable Use Policy.
If you choose, or you are provided with, a user identification code, password, or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion, you have failed to comply with any of the provisions of these terms of use. If you know or suspect that anyone other than you knows your user identification code or password,
you must promptly notify us by email at: techteam@99home.co.uk or call 0203 5000 999
At this moment we are only operating in the United Kingdom only so our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.
We are the owner or the licensee of all intellectual property rights on our site and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You must not modify the paper or any digital copies of our materials you have printed off or downloaded in any way, and you must not use any tools for illustrations, photographs, video or audio sequences, or any graphics separately from any accompanying text.
You may print off one copy or more and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for personal or commercial purposes without obtaining written permission or licence to do so from us or our licensors.
If you print off, copy, or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action based on the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties, or guarantees, whether express or implied, that the content on our site is accurate, complete, or up to date.
99home provides a marketplace for landlords and tenants to meet and supports this with features to reduce the risks and administrative burden of the transaction. However, we cannot provide any guarantee regarding the integrity of the information supplied on this website or by its users. Although we have features in place to maintain a high standard of information quality, 99home cannot make any absolute guarantee over the accuracy of any information supplied on this website. You should satisfy yourself of the accuracy of any and all information and of the integrity of all individuals you are transacting with before entering into any contract or agreement or making payments directly to them.
Material supplied on this website, including content on our blog and social media accounts, does not constitute legal advice and is supplied for information purposes only.
We have no control over, nor accept any responsibility or liability for, any problems that arise from properties or tenancy arrangements that are supplied by users of our website
Fraud warning: We have had reports of fraudulent activities in our industry. DO NOT make any payment directly to the landlord or the seller. Be cautious of emails or messages asking you to transfer funds to any account, please contact us by telephone immediately to verify the authenticity of the communication and under NO circumstances action the request. All payments must ONLY be made to 99home Ltd. If you paid any deposit or rent to 99home, we will release the funds to the landlord once you have moved in. If you've already made a payment to a landlord or seller, 99home cannot be held responsible for any losses incurred. Your safety is our top priority!
At 99Home Ltd, we want to ensure your safety and security when making payments for a property. To avoid any potential fraud, please follow these guidelines
Make all payments to 99Home Ltd only, including
By following these instructions, you can ensure a safe and secure transaction. If you have any questions or concerns, please don't hesitate to reach out to us
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources. You use such links entirely at your own risk and we accept no responsibility or liability for the content, use, or availability of such websites or any loss or damage, however arising, as a result of their use.
This website may include information and materials such as digital images, copyright contents etc., uploaded by users of the website, which is verified or approved by us however the information provided should be independently checked by consumer and we will not accept any liability if any information found vary. Although we do check the quality and accuracy of pictures and/or descriptions provided by other users, the information provided does not represent our views or values.
If you wish to complain about this information and materials, please contact us on 0203 5000 999
I. Whether you are an associate, consumer, or a business user:
II. If you are a Business User:
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors and for fraud or fraudulent misrepresentation.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any services to you, which will be set out in our Letting Terms and in our Selling Terms.
We exclude all implied conditions, warranties, representations, or other terms that may apply to our site or any content on it.
We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with.
In particular, we will not be liable for:
loss of profits, sales, business, or revenue;
business interruption;
loss of anticipated savings;
loss of business opportunity, goodwill, or reputation; or
any indirect or consequential loss or damage.
III. Use of, or inability to use, our site; or
IV. Use of or reliance on any content displayed on our site.
V. If you are a consumer user:
Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions.
Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out below:
Your content MUST:
Be accurate.
Be genuinely held.
Comply with applicable law in the UK.
Your content MUST NOT:
Contain any material which is defamatory to any person. Contain any material that is offensive, inflammatory, obscene, or hateful. Promote sexually explicit material.
Promote violence. Infringe any database right or trade mark of any other person. Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
Promote discrimination based on sex, race, religion, nationality, disability, age or sexual orientation. Be used to impersonate any person, or to misrepresent your identity or affiliation with any person. Give the impression that they emanate from us, if this is not the case.
Promote or assist any unlawful act such as copyright infringement or computer misuse. Promote any illegal activity. Be likely to annoy, harass, upset, embarrass, or disturb any other person.
Only UK users may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists. You must not establish a link to our site on any website that is not owned by you or not operating in the UK.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. If you wish to link to or make any use of content on our site other than that set out above, please contact us by email at info@99home.co.uk
We do not guarantee that our Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs, and platform to access our Site. You should use your virus protection software.
You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer, or database connected to our Site.
You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
To protect all landlords/sellers using our system, and the tenants/buyers enquiring, we reserve the right to take down listings if we deem them to be abusing the system. We do this to prevent spam, stop harvesting of tenant/buyer details, and encourage all adverts to portray a true representation of the available property.
Although we do not expect our fair usage limits to be breached by genuine landlords/vendors, we reserve the right to remove or limit all adverts that are generating a disproportionately high number or more than 70 viewing requests.
If we have reason to believe a property may not currently be available to rent/sell (for example, where the landlord/vendor has found tenants/buyers since they commenced advertising), we reserve the right to contact the registered landlord/vendor to confirm that the property is still available and to suspend the marketing of the property if the landlord/vendor does not respond in a reasonable time-frame.
We reserve the right to limit users’ activities on our website (including, without limitation, restricting the number of properties they may list on our website) if we think that such restrictions will improve the security of the 99home community or reduce our or another 99home user’s exposure to financial or other liabilities.
To ensure that properties meet the legal requirements of landlord/vendor, and to protect users of our website, we reserve the right to suspend or discontinue listings and request further documentation to prove legal ownership of a property and/or that the property holds legally necessary documentation such as a valid EPC.
We reserve the right to limit the activity of users who we deem to be in material breach of our terms and/or to be misusing the platform.
We reserve the right to cancel unconfirmed accounts or accounts that have been inactive for a long time, as well as modify or discontinue 99home listings.
You agree not to hold 99home responsible for any loss you may incur as a result of 99home taking any of the actions described in this section.
When you register with us you are stating that you are eighteen [18] years of age or over.
You agree that any information you provide to us about yourself upon registration or at any other time will be true, accurate, and complete and that you will ensure that this information is kept accurate and up-to-date at all times. Details of the information that we collect and how this is used are contained within our Privacy Policy
We shall not be liable to you for any breach of conditions of use or any failure to provide or delay in us providing our services through our website resulting from any event or circumstance beyond our reasonable control including (without limitation) strikes, lock-outs, and other industrial disputes, break-down of systems or network access, fire, explosion or accident failure of any third-party telecommunications or service provider.
If you are a consumer, please note that these terms of use, their subject matter, and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, these terms of use, their subject matter, and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
99home Ltd takes all reasonable care to ensure that the information contained on this website is accurate, however, we cannot guarantee its accuracy and we reserve the right to change the information on this website (including these terms and conditions) at any time. You must therefore check these terms and conditions for any such changes each time you visit this website.
The descriptions of the properties offered are for information purposes only. The information and descriptions contained herein are not intended to be complete descriptions of all the features. While we endeavor to ensure that the information and description are accurate and up-to-date we cannot guarantee this. Any reliance on the information contained is at your own risk.
While we take every care to ensure that the standard of the website remains high and to maintain the continuity of the website, errors, omissions, interruptions of service and delays may occur at any time. In addition, we make no representations or warranties about the accuracy, completeness, and freedom from viruses, availability, reliability, or suitability for any purpose of the information and related graphics published on the website (including all texts, advertisements, links, or other items) which may contain technical inaccuracies and typographical errors.
Nothing on this website shall be deemed to constitute financial advice and if you wish to have any such advice, you should contact a financial advisor.
Fraud warning: We (99home Ltd.) strongly suggest to all prospective clients and viewers of the properties, that they must make payment to 99home Ltd. only to secure the property i.e. Holding Amount (1 week's worth of rent), Deposits (5/6 weeks Tenancy Deposit) or advance 1st month rent or any payment towards the property. You (client) must not pay directly the funds (money) to the landlord / any other agent acting on behalf of the landlord/person showing you the property to secure the tenancy or to sign up the tenancy. Should you find such a request for payment or any suspicious activity you must report it to us in writing or simply contact our office via phone or email. The bank details provided to you will be coming only via email and those emails must be coming from the company (99home Ltd)'s domain, if you find any discrepancy or doubt you must call our dedicated landline number and check the authenticity of the account number before making payments.
DO NOT make any payment directly to the landlord or the seller. Be cautious of emails or messages asking you to transfer funds to any account, please contact us by telephone immediately to verify the authenticity of the communication and under NO circumstances action the request. If you paid any deposit or rent to 99home, we will release the funds to the landlord once you have moved in. Your safety is our top priority!
I agree Our site saves small pieces of text information (cookies) on your device in order to deliver better content and for statistical purposes. You can disable the usage of cookies by changing the settings of your browser. By browsing our website without changing the browser settings you grant us permission to store that information on your device.
0203 5000 999 