Terms and Conditions for Commercial Property Services
Provided by 99home Ltd
Registered Office: Sutton Business Centre, Restmor Way, Wallington, SM6 7AH
Company No.: 10469887 | VAT No.: 263 3023 36
TPO: D14309 | CMP: C0131244
Copyright © 99home Ltd 2017–2025. All rights reserved.
1. Introduction
These Terms and Conditions (“Terms”) govern the provision of commercial property services by 99home Ltd (“we”, “our”, or “us”) to the client (“you”, “your”, or “the Client”) for the marketing, letting, lease assignment, subletting, or sale of commercial properties in the United Kingdom. By instructing us to act on your behalf, you agree to be bound by these Terms, which shall form a legally binding agreement. These Terms supersede any prior agreements, understandings or arrangements, whether oral or written.
2. Definitions
3. Appointment and Authority
3.1 By signing the instruction form or giving written/verbal confirmation, you appoint 99home Ltd to act as your commercial property agent in the agreed capacity (sole, joint, or multiple agency).
3.2 You warrant that you are the legal owner of the property or have the authority of the legal owner to instruct us. You agree to indemnify and hold harmless 99home Ltd against any liability arising from misrepresentation of ownership or authority.
3.3 You hereby authorise 99home Ltd to access and inspect the property as necessary to perform our services, and to erect advertising boards subject to local authority regulations.
3.4 You agree to cooperate with 99home Ltd in a timely manner, providing all required documentation, access, and approvals required for compliance and marketing.
4. Services Provided
4.1 Our services may include, but are not limited to:
4.2 We reserve the right to vary the range of services offered at our discretion or in line with regulatory requirements.
4.3 Additional services requested by the Client shall be subject to separate agreement and may incur additional fees.
5. Fees and Charges
5.1 Our Fees shall be set out in the Agency Agreement, Fee Schedule, or otherwise confirmed in writing.
5.2 Fees shall become due upon the occurrence of a Trigger Event, including but not limited to:
5.3 Fees shall be payable within 7 calendar days of the Trigger Event unless otherwise agreed in writing.
5.4 All fees are subject to VAT at the prevailing rate.
5.5 You must notify 99home Ltd immediately if any agreement or transaction relating to the property is reached with any party introduced by us.
5.6 Where an introduction or negotiations by 99home Ltd result in a transaction within 6 months of our instruction ending, our fees will remain payable.
6. Agency Types
6.1 Sole Agency: Only 99home Ltd may market the property. If the property is let or sold during the instruction period to a party introduced by any means, our full fee is payable.
6.2 Joint Agency: 99home Ltd will share the instruction with another agent. Fees will be split or allocated as agreed.
6.3 Multiple Agency: You may instruct multiple agents. Fees are payable only to the agent effecting the transaction.
6.4 Changing the agency type must be agreed in writing and may alter the applicable fee.
7. Term and Termination
7.1 The Agency Agreement shall commence upon instruction and continue until terminated by either party with 14 days’ written notice.
7.2 Termination shall not affect our right to fees if a transaction results from our introduction or involvement during the term or within 6 months thereafter.
7.3 We may terminate our agreement with immediate effect in the event of non-cooperation, breach of these Terms, or failure to make payments due.
8. Anti-Money Laundering and Compliance
8.1 99home Ltd complies with Anti-Money Laundering (AML) Regulations and reserves the right to request proof of identity, address, and source of funds.
8.2 You agree to provide such information promptly and understand that failure to do so may delay or terminate our services.
8.3 All transactions are subject to compliance with UK legislation, including the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017.
9. Disclosure and Data Protection
9.1 All information provided will be processed in accordance with our Privacy Policy and UK GDPR regulations.
9.2 By engaging 99home Ltd, you consent to the use and processing of your data for the purpose of performing our contractual obligations and regulatory compliance.
9.3 We may disclose relevant information to third-party service providers, legal representatives, or other parties as necessary to carry out our duties.
10. Limitation of Liability
10.1 While we shall exercise reasonable care and skill in the provision of our services, we shall not be liable for:
10.2 Our total liability under this agreement shall not exceed the total fee paid for the services provided, except where prohibited by law.
10.3 Nothing in these Terms shall exclude liability for death or personal injury resulting from negligence or fraud.
11. Indemnity
11.1 You shall indemnify 99home Ltd against all claims, costs, losses, or damages incurred as a result of your breach of these Terms, misrepresentation, or failure to disclose material facts.
11.2 This indemnity shall survive the termination of the agreement.
12. Complaints Procedure
12.1 99home Ltd is a member of The Property Ombudsman (TPO) and adheres to its Code of Practice.
12.2 If you are dissatisfied with our service, please submit your complaint in writing. We will acknowledge the complaint within 3 working days and respond fully within 15 working days.
12.3 If you are not satisfied with our final response, you may refer the matter to the TPO within 12 months of receiving our final response.
13. General Provisions
13.1 These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13.2 These Terms may be amended only in writing and with the agreement of both parties.
13.3 If any part of these Terms is held to be invalid or unenforceable, it shall not affect the validity of the remainder.
13.4 Any failure by 99home Ltd to enforce its rights at any time shall not be construed as a waiver of such rights.
13.5 All notices under these Terms must be in writing and delivered to the last known address or email of the other party.
14. Entire Agreement
14.1 These Terms, together with any accompanying documentation and agreed Fee Schedule, constitute the entire agreement between you and 99home Ltd.
14.2 You acknowledge that you have not relied on any representation or warranty other than those expressly set out in this agreement.
14.3 No person other than the parties to this agreement shall have any rights under the Contracts (Rights of Third Parties) Act 1999.
99home Ltd – Registered in England & Wales. Company Registration No: 10469887
Registered Office: 99home Ltd Sutton Business Centre Restmor Way Wallington SM6 7AH
VAT No: 263 3023 36
Tel: 02035000999 | Email:info@99home.co.uk | www.99home.co.uk
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0203 5000 999 